SHIPPING, RETURNS & REFUND POLICY
If you suspect there may be an issue with your order, have any further questions, or have not received your VLC Hand Fan(s), you may reach us at firstname.lastname@example.org and provide us with your order details with the subject line 'Order Update' or 'Order Issue'.
We aim to ship our fans in 2 or 3 days from receipt of order confirmation. Once they are shipped, they can take 3 to 5 days for delivery. We always ship the hand fans with a tracked shipment.
You have 30 calendar days to return an item from purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging. Your item needs to have a receipt or proof of purchase. You will be responsible for returns cost unless the goods are faulty. Shipping costs are non-refundable. In case we don’t receive the returned item, you won't be refunded, so please ensure your return is tracked.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please, note that the cost of return shipping will not be refunded. You will receive the credit within 3 to 5 days, depending on your card issuer's policies.
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